Mode with different worked/invoiced time

In case your company – service provider wants to distinguish invoiced work from real performed work (e.g. you want to hold evidence of working hours of each fulfillment for your internal use but you want to invoice different working time), enable the mode “Distinguish real worked and invoiced time in fulfillments”. For more information about enabling this option, see the Settings page.

There are two types of fulfillments: Invoice and Internal fulfillment

In invoice fulfillment, the responsible operator records the work tasks and chooses related Accounting order and Invoice item. This means, that he invoices exactly what he records.

Internal fulfillment can be only entered after the Invoice fulfillment is created. If you want to create an Invoice fulfillment for the purpose of entering the Internal fulfillment, you can leave it blank meanwhile. Button “Add internal fulfillment” will automatically appear after creating the Invoice fulfillment. Operator is inserting the working tasks in Internal fulfillment and before the completion of request, responsible person will fill the Invoice fulfillment data to invoice entered tasks to customer. Request status can be changed to “Completed” subsequently.