Activation and modes of receiving e-mails into CDESK
CDESK offers an option to enter request by an e-mail, also with creating the discussion posts in requests. In this chapter, you can find the information about particular settings of allowing e-mails to CDESK. For more information about entering and creating the requests or discussion posts and how the authorization is applied, read chapters Entering Requests by sending an e-mail to CDESK and Creating of Discussion post in Request by sending an e-mail to CDESK.
CDESK comes with three modes for e-mail processing:
Disabled – e-mail processing in CDESK is completely switched off, entering of requests and discussion posts is possible only through a regular CDESK account (e.g. operator, customer account, Easyclick account) or via the Web form. Replies to e-mails from CDESK are sent to your e-mail address with copy to the assigned operator.
Enabled for all customers – all customers have an option to enter new request via an e-mail sent to CDESK address and discussion post through the reply to an e-mail from CDESK. CDESK informs all interested parties about changes.
Enabled only for selected customers – these setting combine to previous modes of configurations. It means that you can have some customers, which doesn’t have an option to enter the request by an e-mail and customer, which have this option enabled.
Contact us and get 30 days free trial access to all features. Discover the convincing value over the competition - if there's any.
We offer you an opportunity to make your business more attractive and competitive. The tool, which will surprise you with its simplicity and complexity.
See the demonstrations of CDESK environment to gain an idea how it looks and feel. Fresh interface loaded with functions - still not decided?