Prices 2019

The CDESK GOLD license gives you unlimited access to all features. You can use web interface, desktop or mobile apps. Put simply, you can have at hand everything, all the time.

The CDESK SILVER license is limited only in the way that no more than 25% of purchased accounts can be logged in at the same time through the web interface. This restriction does not apply to desktop and mobile app access, where some of the features are not available.

You get the CDESK BRONZE license for your customers for free to work with them effectively. The license contains only selected features and some data is read-only or accessible to a limited extent.

 

 

 

CDESK

GOLD

CDESK

SILVER

CDESK

BRONZE

€ 18 or less

per license per month
€ 7

per license per month
FREE

for your customers

MODULES  (expand for list of features)

* Starred items are accessible only via web interface

QUANTITY DISCOUNTS

2 licenses ... € 17,50 / license

3 licenses ... € 17 / license

4 licenses ... € 16,50 / license

5 licenses ... € 16 / license

6 licenses ... € 15,50 / license

7 licenses ... € 15 / license

8 licenses ... € 14,50 / license

9-20 licenses ... € 14 / license

> 20 licenses ... negotiable

PRICE NOTES

CDESK SILVER

licenses

are ordered

in packs

of 4 pcs.

> 21 pcs ... price negotiable

 
REQUESTS

Entering requests

History in requests

Recording of requests

Catalog of requests

Discussion with the customer

Internal notes among solvers

* Regular requests

* Approval of requests

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface functionalities and data limited to the needs of customer account
ADDRESS BOOK

Recording of companies

Recording of contacts

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface Some features available only with a limited number of concurrent accounts (25%)
DEALS

Recording of deals

* Recording of costs

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface functionalities and data limited to the needs of customer account
FULFILLMENTS

Recording and assigning of fulfillments

Internal fulfillments

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface Some features available only with a limited number of concurrent accounts (25%)
TASKS

Recording of tasks

Assignment of tasks

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface Some features available only with a limited number of concurrent accounts (25%)
* SLA, SLO - CONTRACTS

* Recording of SLA (time terms)

* Recording of SLO (availability in %)

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface  
* AUTO MESSAGE PROCESSING

* Message sources: email, web form, API

* Manual processing

* Processing rules setting

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface  
* VACATIONS, REPLACEMENT

* Recording of requests

* Approval 

* Balance tracking

* Replacement

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface  
CALENDAR

Custom calendar

* Scheduling of other operators

Synchronization with external calendars

 (Exchange, Google)

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface functionalities and data limited to the needs of customer account
* RESERVATION SYSTEM

* Reservation for any objects

(cars, meeting rooms, equipment, etc.)

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface functionalities and data limited to the needs of customer account
*  KNOWLEDGE BASE

* Recording of knowledge

* Recording of solutions

* Comments

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface functionalities and data limited to the needs of customer account
ANNOUNCEMENTS

Display of announcements

* Editing of announcements

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface functionalities and data limited to the needs of customer account
* MANAGEMENT, ADMINISTRATION

* Global settings

* Users and groups

* Approval rules

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface  

ACCESS AND DATA

     
MOBILE APPLICATION

Take your CDESK with you anytime and

anywhere on your smartphone or tablet

(iOS, Android).

Offline mode (working in the application

even without internet connection)

Time limit of in-app data:

open items – no limit

completed items – last month

Some features available only with a limited number of concurrent accounts (25%)
DESKTOP APPLICATION

For both Windows and macOS systems.

Offline mode (working in the application

even without internet connection)

In-app data timeout:

open items – no limit

completed items – last month

Some features available only with a limited number of concurrent accounts (25%)
WEB

With CDESK SILVER license,

25% of purchased accounts

can be logged in simultaneously.

no more than 25% of purchased accounts SILVER can be logged in simultaneously in the web interface functionalities and data limited to the needs of customer account

ADDITIONAL FEATURES

     
CMDB configuration database

Flexible and comprehensive database

of any objects (operations, devices, 

persons, etc.), their relationships

and links to other objects

(deals, fulfilments, etc.)

€ 15 / month / first 100 objects

€ 15 / month / another 200

€ 15 / month / another 300

€ 15 / month / every additional 400

over 3000 objects agreement possible
Approval

Approval of Requests

The price is a surcharge to your account

CDESK BRONZE

CDESK GOLD and SILVER

have approval within the account

niektoré funkcie prístupné iba s obmedzeným počtom súčasne pripojených kont (25%) € 0,6 / account  / month
Offers

Creating and editing offers

License CDESK BRONZE

has access to read-only offers.

€ 10 / portal  / month
Pricelists

Creating and editing pricelists of services, 

works, materials and transport.

License CDESK BRONZE does not have 

access to the pricelists.

€ 10 / portal  / month
Billing and invoicing

Creating invoices from deals, invoice 

management.

Price is a surcharge to the accounts 

CDESK GOLD and SILVER.

CDESK BRONZE account does not have 

access to this functionality (access only to 

final read-only invoices).

€ 10 / account  / month € 10 / account  / month  
Advanced billing

Billing regular fixed fees with contracts.

Recording of contracts and amendments 

directly in CDESK.

Recording of sold and operated services.

Application of quantity discounts, fidelity 

rebates, advance payments.

Dealer invoicing with dealer invoice 

to the end customer.

Price on request
Custom domain

CDESK operation on your own

https domain, custom login screen.

Logo inside the portal and in email 

notification is free of charge.

€ 13 / portal / month
SMS notifications

SMS event notification with possibility

to choose what events

should be generated.

€ 0,06 / SMS
Disk space for attachments (DMS)

Central storage of attachments

Versioning

€ 5 / 1 GB of occupied space / month
Connectors to AD/LDAP

Deployment support 

Implementation of functionality 

enhancement

from € 100 one-time or hourly billing according to required functionality
Connectors to ERP

Implementation to already implemented

economic system JIRA, ABRA,

POHODA, KARAT, Navision.

When implementing to other systems, 

price is on request.

Deployment support – hourly rate 

system updates - from 25 € per month

 

* Starred items are not accessible via desktop and mobile applications.

All prices are without VAT.

If you have any questions, feel free to  contact us.